Your Home User Guide has been provided with important information on the finishes and appliances in your new home and what to do if something goes wrong or doesn’t work.  Please refer to your guide first when something goes wrong before reporting any problems. This may help you to quickly resolve the matter yourself.


If it is necessary, please report any repairs or defects to:


Tel: 0300 373 3000 – Option 3

Email: aftercare@networkhomes.org.uk


We hope that you will enjoy many happy years in residence. The “Guide to Your New Home” has been prepared to help you settle in, become familiar with the fixtures and fittings and run and maintain your new home.  Although the document cannot provide every last detail, it does address all the important points and answer the questions most frequently asked by residents. It has been created for your safety and awareness and contains details of how to report problems and contact numbers for both day-to-day issues and emergencies.


If you have any other questions you should contact Network Homes.  

Network Homes